Challenges For The Outsourcing Industry In The Philippines

Owing to the combination of its cost-competitive workforce and infrastructure, a large pool of English-speaking, college-educated employees, effective government incentives and a service-focused culture, the Philippines has become one of the top business process outsourcing (BPO) locations within the short space of the past two decades. Of the more than $110 billion annual global industry,...

Read More

Challenges of Business Process Outsourcing

Business process outsourcing (BPO) has many obvious advantages for companies which decide to outsource one or more of their noncore functions or services to lower-cost or higher-value locations. However, there are also risks or challenges associated with this strategy, and it is important that a company is aware of these when embarking on the BPO path. Security risks Thomas Duening and Rick...

Read More

How To Choose An Outsourcing Company

Business process outsourcing (BPO) is essentially a business strategy to move back-office functions and services – that is, those services that are not part of an organization’s core competencies, such as call centre operations, technical support, payroll administration, etc – offshore to service providers in lower-cost, higher-value locations. As a strategy, is has revolutionized, and continues...

Read More

The Benefits of Outsourcing

What is meant by outsourcing According to Collins English Dictionary (2009), “outsource” is defined as 1) to subcontract (work) to another company, 2) to buy in (components for a product) rather than manufacture them. However, in recent years, “outsourcing” has increasingly come to mean the subcontracting of services, rather than manufacturing, to another company, and more specifically IT and...

Read More

Why The Philippines Is Successful At Business Process Outsourcing

It is estimated that the 2011 GDP of the Republic of the Philippines stands at between $213 billion and $215 billion, of which approximately $11 billion or 5% has been earned by the business process outsourcing (BPO) industry. While the Philippines’ economy is the 45th largest in the world, it has a population of 92 million people, making it the 12th most populated country in the world. In...

Read More